#01 WHERE IS YOUR WAREHOUSE?
We have warehouses in the U.S. and Canada to provide localized shipping and after-sales service.(Oakville, ON, Canada; Richmond, BC, Canada; Richmond Hill, ON, Canada and Rancho Cucamonga, CA, USA.)
Orders from other regions will be shipped from China warehouse.
#02 HOW LONG IS THE DELIVERY TIME?
• Stock orders: Delivery Time = Warehouse Processing Time (within 1-3 business days)+ Shipping Time
• Pre-orders: Delivery Time = Production time (within 15-20 business days)+ shipping time
*Shipping Time Usually takes 3-7 days，Click on the Shipping time to check specific shipping time,Business days are Monday-Friday, excluding public holidays.
*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
#03 WHAT SHIPPING METHODS DO YOU OFFER?
• Currently, we cooperate with DHL，UPS ，FedEx and Post Office to ship our orders.
#04 ARE THERE ANY ADDITIONAL FEES INVOLVED IN SHIPPING?
• Stock orders: Generally, no additional taxes will be incurred.
• Pre-orders: This international order, your destination country may charge customs duty. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information or contact us, we will help you. Duties and taxes are borne by the customer.
*For fast delivery, double check to ensure the shipping address is correct when ordering.
*Due to the COVID-19 pandemic, shipping may be delayed and only standard shipping is available.For more details, check out our Shipping page.
5 Years Warranty
• We’re proud to offer a 5 years Manufacturer’s Limited Warranty on Supzoom Inflatable Paddle Boards from date of purchase.We guarantee against any abnormal defects in workmanship and materials within this period.
*We have created a description, which is about the warranty coverage and warranty process , For more details, check out our warranty page
30 Days Guarantee
Our 100% satisfaction is important for us. We offer a 30-day Return Policy, check out our Returns page.
We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by:info@sup-zoom.com
🇨🇦 Canada Office
・Phone: 6042435337
・Email: info@sup-zoom.com
Canada Warehouse Address:
・Oakville, ON, Canada
・Richmond, BC, Canada
・Richmond Hill, ON, Canada
We shipping to anywhere in Canada and the US.
The following regions are excluded:
(American Samoa/ Micronesia/Guam/Marshall Islands/Northern Mariana Islands/Palau/Puerto Rico /U.S. Virgin Islands/Armed Forces Americas/Armed Forces Europe/ Armed Forces Pacific)
(Northwest Territories/PrinceEdward Island)
🇺🇸 U.S.A Office
・Email: info@sup-zoom.com
U.S.A Warehouse Address:
Rancho Cucamonga, CA, USA.
・Office Address : 1520 South Mary Ave Sunnyvale, CA, 94087, USA
Hang out with us on the following platforms:
Instagram:supzoomglobal
Facebook:supzoom01
After your message is sent, we will get back to you within 24 hours.
If you have not received a response in that time, please check your spam mailbox or contact us again.
