All boards Enjoy 5-Year Warranty

All boards Enjoy 5-Year Warranty

 

WARRANTY PERIOD:

  • 5 YEARS from date of purchase on SUPZOOMInflatable Paddle Boards and Inflatable Dock
  • 1 YEAR from date of purchase on accessories included with SUP package
  • 1 YEAR from date of purchase on Electric Pumps

WARRANTY COVERAGE:

PADDLE BOARD WARRANTY COVERS MANUFACTURERS DEFECTS, INCLUDING:

  • Obvious process mistakes

SUP NOT COVERED BY WARRANTY:

  • Commercial use
  • Boards purchased from other vendors
  • Any customer-initiated modifications to the surface of the board
  • We clearly stated the special promotion or specially marked paddle boards
  • Supzoom reserves the right to terminate the warranty at its sole discretion.

PADDLE BOARD WARRANTY DOES NOT COVER MISUSE OR COSMETIC DEFECTS, INCLUDING:

  • Items that were lost or stolen
  • Damage caused by impact to rocks, docks, shore-pound etc.
  • Damage caused by normal wear and tear
  • Indents/texture on the PVC that is a result of the drop stitching construction
  • Damage caused by transporting an inflatable board on the top of a car
  • Damage to fin or fin box caused by impact to the fin.
  • Damage caused by overexposure/storage in direct sunlight.
  • Damage caused by mishandling: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete etc.
  • Damage to the valve caused by loosening the valve to deflate.

ACCESSORIES WARRANTY DOES NOT COVER MISUSE OR COSMETIC DEFECTS, INCLUDING:

  • Items that were lost or stolen.
  • Items used for commercial purposes.
  • Damage due to falling on the paddle.
  • Paddle filling with water.
  • Accessories sinking.
  • Damage caused by use outside of its intended purpose.
  • Damage due to normal wear and tear, chips, cracks etc.
  • Damage caused by impact to rocks, docks, shore-pound etc.
  • Color fading.
  • Damage to bags caused by airline travel, improper loading/unloading into trucks, dragging on concrete etc.

WARRANTY PROCESS:

  • If you believe you are within the guidelines of a warranty claim, please email with the subject 'Warranty' and with pictures of the defect along with your original order number.we will reply you within 1 working day with a solution.
  • A warrantied board will be shipped back to our warehouse  for inspection.You will be responsible for paying shipping costs for returning your item. If you are returning a higher priced item,you should consider using a trackable shipping service or purchasing shipping insurance.Because shipping involves a third party we can't absolutely guarantee that we will receive your returned item.
  • Once your return is received,we will send you an email to notify you that we received the returned item.Supzoom reserve the right to either have the defective part or product professionally repaired,or replaced with an equivalent product.Repair or exchange may take 7-15 days to complete.Once completed, the product will be returned to you at Supzoom's cost.

We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by info@sup-zoom.com

After your message is sent, we will get back to you within 24 hours.

US Office
Tel : (408)705-4409
Address : 1520 South Mary Ave Sunnyvale, CA, 94087, USA

CA Office
Tel : 6042435337

New Zealand Office
Phone:+64 22 605 2882
Address :47 Patiki Road, Avondale, Auckland, New Zealand

China Office
Tel : +86 57185333051
Address : Zhejiang,China

If you have not received a response in that time, please check your spam mailbox or contact us again.

 

Click for more information about delivery policy: https://sup-zoom.com/pages/shipping

Click for more information about payment-methods: https://sup-zoom.com/pages/payment-methods

Click for more information about returns policy: https://sup-zoom.com/pages/returns-policy

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