Welcome to our Return Policy Page, sup-zoom.com chooses products to sell based on our excellent designs and proven reliability. Therefore, the quality is guaranteed.

We check all of your orders during the packing stage to make sure that the right accessories are included.  We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

Please contact customer service representative info@sup-zoom.com as soon as possible in case the finding of serious damage on product received . We will arrange your request for exchange or refund after the faulty confirmation.The freight of returns due to quality problems shall be borne by the merchant.

Please ensure the product is unused and head back to the designated address after obtain authorization for return(The specific return location will be notified by email).

All products that are new with the original packaging in unopened condition can be returned within 30 days starting from the date you received. And then the refund will be returned the same way. No reason to return the products, the freight will be borne by the customer.

All product returns require a obtain authorization for return. You may obtain authorization for returnby contacting sup-zoom.com Customer Service through any of the methods provided on our Contact Us page,Once the return is confirmed, no return handling fee is required, and the postage for the return and exchange will be borne by us,The mailing address will be submitted in the form of mail Later provided.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by info@sup-zoom.com

After your message is sent, we will get back to you within 24 hours.


Whatsapp:+86 158 2444 2012

Address: Room 413, No.1 Building,No.301,BingXing Road,BingJiang District,Hangzhou City,Zhejiang,China

If you have not received a response in that time, please check your spam mailbox or contact us again.