#01 WHERE DO YOU SHIP TO?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
02# HOW LONG IS THE DELIVERY TIME?
Orders will go through 2 phases before being delivered to locations
Delivery Time = Warehouse Processing Time + Shipping Time
・Warehouse Processing Time :Reguler styles Orders leave our warehouse within 1-3 business days; Pre-order styles orders leave warehouse within 20-25 business days. Business days are Monday-Friday, excluding public holidays.
United States:
・Standard Delivery: 2-5 Business Days
・Total Time : Warehouse Processing + Shipping Time =3-8 Business Days
Australia：
・Standard Delivery: 10-12 Business Days
・Total Time : Warehouse Processing + Shipping Time =11-15 Business Days
Canada：
・Standard Delivery: 2-7 Business Days
・Total Time : Warehouse Processing + Shipping Time =3-10 Business Days
New Zealand
・Standard Delivery: 10-12 Business Days
・Total Time : Warehouse Processing + Shipping Time =11-15 Business Days
United Kingdom
・Standard Delivery: 3-5 Business Days
・Total Time : Warehouse Processing + Shipping Time =4-8 Business Days
*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
#03 HOW MUCH DOES SHIPPING COST?
The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
#04 ARE THERE ANY ADDITIONAL FEES INVOLVED IN SHIPPING?
• Stock orders: Generally, no additional taxes will be incurred.
• Pre-orders: This international order, your destination country may charge customs duty. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information or contact us, we will help you. Duties and taxes are borne by the customer.
#05 WHAT SHIPPING METHODS DO YOU OFFER?
Currently, we cooperate with DHL，UPS ，FedEx and Post Office to ship our orders.
#06 CAN I CHANGE MY SHIPPING ADDRESS?
You can only change the shipping address while your order is still in production. Please support center or email us. Or you can send your correct shipping address to . Our representatives will correct your shipping address and send you a confirmation email as soon as possible. Once your order has been shipped, the order can’t be cancelled and we cannot change the delivery address nor delivery options.
We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by info@sup-zoom.com
After your message is sent, we will get back to you within 24 hours.
CA Office
・Phone: 6042435337
U.S.A Office
・Phone: (408)705-4409
・Add : 1520 South Mary Ave Sunnyvale, CA, 94087, USA
NZ
・Phone:+64 22 605 2882
・Add :47 Patiki Road, Avondale, Auckland, New Zealand
China Office
・Phone:+86 57185333051/+86 57187334332
If you have not received a response in that time, please check your spam mailbox or contact us again.
Click for more information about 5-year-warranty: https://sup-zoom.com/pages/5-year-warranty
Click for more information about payment-methods: https://sup-zoom.com/pages/payment-methods
Click for more information about returns policy: https://sup-zoom.com/pages/returns-policy