WARRANTY PERIOD:

  • 5YEARS from date of purchase on SUPZOOMInflatable Paddle Boards
  • 1 YEARfrom date of purchase on accessories included with SUP package
  • 1 YEAR from date of purchase on Electric Pumps

WARRANTY COVERAGE:

PADDLE BOARD WARRANTY COVERS MANUFACTURERS DEFECTS, INCLUDING:

  • Seam leaks
  • Obvious process mistakes
  • Air bubbles at the seams

SUP NOT COVERED BY WARRANTY:

  • Commercial use
  • Boards purchased from other vendors
  • Any customer-initiated modifications to the surface of the board
  • We clearly stated the special promotion or specially marked paddle boards

PADDLE BOARD WARRANTY DOES NOT COVER MISUSE OR COSMETIC DEFECTS, INCLUDING:

  • Items that were lost or stolen
  • Damage caused by impact to rocks, docks, shore-pound etc.
  • Damage caused by normal wear and tear
  • Indents/texture on the PVC that is a result of the drop stitching construction
  • Damage caused by transporting an inflatable board on the top of a car
  • Damage to fin or fin box caused by impact to the fin.
  • Damage caused by overexposure/storage in direct sunlight.
  • Damage caused by mishandling: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete etc.
  • Damage to the valve caused by loosening the valve to deflate.

ACCESSORIES WARRANTY DOES NOT COVER MISUSE OR COSMETIC DEFECTS, INCLUDING:

  • Items that were lost or stolen.
  • Items used for commercial purposes.
  • Damage due to falling on the paddle.
  • Paddle filling with water.
  • Accessories sinking.
  • Damage caused by use outside of its intended purpose.
  • Damage due to normal wear and tear, chips, cracks etc.
  • Damage caused by impact to rocks, docks, shore-pound etc.
  • Color fading.
  • Damage to bags caused by airline travel, improper loading/unloading into trucks, dragging on concrete etc.

WARRANTY PROCESS:

  • If you believe you are within the guidelines of a warranty claim, please email with pictures of the defect along with your order number.
  • A warrantied board will be shipped back to our warehouse to be repaired or replaced- purchaser is responsible for all return shipping.

We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by info@sup-zoom.com

After your message is sent, we will get back to you within 24 hours.

Phone:+8657187334332

Whatsapp:+86 158 2444 2012

Address: Room 413, No.1 Building,No.301,BingXing Road,BingJiang District,Hangzhou City,Zhejiang,China

If you have not received a response in that time, please check your spam mailbox or contact us again.