#01 WHERE DO YOU SHIP TO?
We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
02# HOW LONG IS THE DELIVERY TIME?
Orders will go through 2 phases before being delivered to locations
Delivery Time = Warehouse Processing Time + Shipping Time
・Warehouse Processing Time :Reguler styles Orders leave our warehouse within 1-3 business days; Pre-order styles orders leave warehouse within 20-25 business days. Business days are Monday-Friday, excluding public holidays.
Supzoom inflatalbe paddle board |
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Countries and Regions |
Warehouse |
Shipping Method |
Shipping Time (Business Day) |
Shipping Cost |
|
United States(49 of 62 states) |
China/US |
Air Shipping |
2-5 Days |
Free Shipping |
|
United States（Alaska & Hawaii） |
China/US |
Air Shipping |
10-25 Days |
$80 |
|
United States (11 of 62 states: American Samoa/ Micronesia/Guam/Marshall Islands/Northern Mariana Islands/Palau/Puerto Rico /U.S. Virgin Islands/Armed Forces Americas/Armed Forces Europe/ Armed Forces Pacific) |
/ |
No Service |
/ |
Out of region |
|
Canada(11 of 13 provinces) |
China/CA/US |
Air Shipping |
2-7 Days |
Free Shipping |
|
Canada (2 of 13 provinces: Northwest Territories/Prince Edward Island ) |
/ |
No Service |
/ |
Out of region |
|
Australia |
China |
Air Shipping |
10-12 Days |
Free Shipping |
|
New Zealand |
China |
Air Shipping |
10-12 Days |
Free Shipping |
|
New Zealand(Chatham Islands) |
/ |
No Service |
/ |
Out of region |
|
United Kingdom |
China |
Air Shipping |
3-5 Days |
Free Shipping |
|
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi |
China |
Air Shipping |
10-15 Days |
$120 |
|
Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories |
China |
Air Shipping |
10-15 Days |
$120 |
|
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg |
China |
Air Shipping |
10-15 Days |
$120 |
|
Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman |
China |
Air Shipping |
10-15 Days |
$120 |
|
Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland |
China |
Air Shipping |
10-15 Days |
$120 |
|
Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, , Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe |
China |
Air Shipping |
10-15 Days |
$120 |
|
Note: Upper informations are for in stock paddle board need another 1-3 business days for warehouse processing; Pre-order paddle board need another 20-25 business days for production |
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Supzoom accesseries |
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Countries and Regions |
Warehouse |
Shipping Method |
Shipping Time (Business Day) |
Shipping Cost |
|
United States(49 of 62 states) |
China/US/CA |
Air Shipping |
2-5 Days |
$33 |
|
United States（Alaska & Hawaii） |
China/US/CA |
Air Shipping |
10-25 Days |
$38 |
|
United States (11 of 62 states: American Samoa/Micronesia/ Guam/Marshall Islands/Northern Mariana Islands/Palau/Puerto Rico/U.S. Virgin Islands/Armed Forces Americas/Armed Forces Europe/ Armed Forces Pacific) |
/ |
No Service |
/ |
Out of region |
|
Canada(11 of 13 provinces) |
China/US/CA |
Air Shipping |
2-7 Days |
$33 |
|
Canada (2 of 13 provinces: Northwest Territories/Prince Edward Island ) |
/ |
No Service |
/ |
Out of region |
|
Australia |
China |
Air Shipping |
10-12 Days |
$35 |
|
New Zealand |
China |
Air Shipping |
10-12 Days |
$35 |
|
New Zealand(Chatham Islands) |
/ |
No Service |
/ |
Out of region |
|
United Kingdom |
China |
Air Shipping |
3-5 Days |
Free Shipping |
|
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi |
China |
Air Shipping |
10-15 Days |
$50 |
|
Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories |
China |
Air Shipping |
10-15 Days |
$50 |
|
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea- Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg |
China |
Air Shipping |
10-15 Days |
$50 |
|
Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman |
China |
Air Shipping |
10-15 Days |
$50 |
|
Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland |
China |
Air Shipping |
10-15 Days |
$50 |
|
Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, , Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe |
China |
Air Shipping |
10-15 Days |
$50 |
|
Note: Upper informations for Accesseries need another 1-3 business days for warehouse processing; |
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*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
#03 HOW MUCH DOES SHIPPING COST?
The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.
#04 ARE THERE ANY ADDITIONAL FEES INVOLVED IN SHIPPING?
• Stock orders: Generally, no additional taxes will be incurred.
• Pre-orders: This international order, your destination country may charge customs duty. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information or contact us, we will help you. Duties and taxes are borne by the customer.
#05 WHAT SHIPPING METHODS DO YOU OFFER?
Currently, we cooperate with FedEx，DHL, UPS, TOLL and Post Office to ship our orders.
#06 CAN I CHANGE MY SHIPPING ADDRESS?
You can only change the shipping address while your order is still in production. Please support center or email us. Or you can send your correct shipping address to . Our representatives will correct your shipping address and send you a confirmation email as soon as possible. Once your order has been shipped, the order can’t be cancelled and we cannot change the delivery address nor delivery options.
We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by info@sup-zoom.com
After your message is sent, we will get back to you within 24 hours.
🇨🇦 Canada Office
・Phone: 6042435337
🇺🇸 U.S.A Office
・Phone: (408)705-4409
・Address : 1520 South Mary Ave Sunnyvale, CA, 94087, USA
🇳🇿 New Zealand Office
・Phone:+64 22 605 2882
・Address :47 Patiki Road, Avondale, Auckland, New Zealand
🇨🇳 China Office
・Phone:+86 57185333051/+86 57187334332
If you have not received a response in that time, please check your spam mailbox or contact us again.