Delivery Info

 

#01 WHERE DO YOU SHIP TO?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP. 

 

02# HOW LONG IS THE DELIVERY TIME?

Orders will go through 2 phases before being delivered to locations  

Delivery Time = Warehouse Processing Time + Shipping Time

 

・Warehouse Processing Time :Reguler styles Orders leave our warehouse within 1-3 business days; Pre-order styles orders leave warehouse within 20-25 business days. Business days are Monday-Friday, excluding public holidays.

Supzoom inflatalbe paddle board

Countries and Regions

Warehouse

Shipping Method

Shipping Time

(Business Day)

Shipping Cost

United States(49 of 62 states)

China/US

Air Shipping

2-5 Days

Free Shipping

United States（Alaska & Hawaii）

China/US

Air Shipping

10-25 Days

$80

United States (11 of 62 states:

American Samoa/

Micronesia/Guam/Marshall

Islands/Northern Mariana

Islands/Palau/Puerto Rico

/U.S. Virgin Islands/Armed

Forces Americas/Armed

Forces Europe/ Armed

Forces Pacific)

/

No Service

/

Out of region

Canada(11 of 13 provinces)

China/CA/US

Air Shipping

2-7 Days

Free Shipping

Canada (2 of 13 provinces:

Northwest Territories/Prince

Edward Island )

/

No Service

/

Out of region

Australia

China

Air Shipping

10-12 Days

Free Shipping

New Zealand

China

Air Shipping

10-12 Days

Free Shipping

New Zealand(Chatham Islands)

/

No Service

/

Out of region

United Kingdom

China

Air Shipping

3-5 Days

Free Shipping

Afghanistan, Åland Islands,

Albania, Algeria, Andorra,

Angola, Anguilla, Antigua &

Barbuda, Argentina,

Armenia, Aruba, Ascension

Island, Austria, Azerbaijan,

Bahamas, Bahrain,

Bangladesh, Barbados,

Belarus, Belgium, Belize,

Benin, Bermuda, Bhutan,

Bolivia, Bosnia &

Herzegovina, Botswana,

Brazil, British Indian Ocean

Territory, British Virgin

Islands, Brunei, Bulgaria,

Burkina Faso, Burundi

China

Air Shipping

10-15 Days

$120

Cambodia, Cameroon,

Cape Verde, Caribbean

Netherlands, Cayman

Islands, Central African

Republic, Chad, Chile,

Christmas Island, Cocos

(Keeling) Islands,

Colombia, Comoros,

Congo - Brazzaville, Congo

- Kinshasa, Cook Islands,

Costa Rica, Croatia,

Curaçao, Cyprus, Czechia,

Côte d’Ivoire, Denmark,

Djibouti, Dominica,

Dominican Republic,

Ecuador, Egypt, El

Salvador, Equatorial

Guinea, Eritrea, Estonia,

Eswatini, Ethiopia, Falkland

Islands, Faroe Islands, Fiji,

Finland, France, French

Guiana, French Polynesia,

French Southern Territories

China

Air Shipping

10-15 Days

$120

Gabon, Gambia, Georgia,

Germany, Ghana, Gibraltar,

Greece, Greenland,

Grenada, Guadeloupe,

Guatemala, Guernsey,

Guinea, Guinea-Bissau,

Guyana, Haiti, Honduras,

Hong Kong SAR, Hungary,

Iceland, India, Indonesia,

Iraq, Ireland, Isle of Man,

Israel, Italy, Jamaica,

Japan, Jersey, Jordan,

Kazakhstan, Kenya,

Kiribati, Kosovo, Kuwait,

Kyrgyzstan, Laos, Latvia,

Lebanon, Lesotho, Liberia,

Libya, Liechtenstein,

Lithuania, Luxembourg

China

Air Shipping

10-15 Days

$120

Macao SAR, Madagascar,

Malawi, Malaysia,

Maldives, Mali, Malta,

Martinique, Mauritania,

Mauritius, Mayotte, Mexico,

Moldova, Monaco,

Mongolia, Montenegro,

Montserrat, Morocco,

Mozambique, Myanmar

(Burma), Namibia, Nauru,

Nepal, Netherlands, New

Caledonia,  Nicaragua,

Niger, Nigeria, Niue,

Norfolk Island, North

Macedonia, Norway, Oman

China

Air Shipping

10-15 Days

$120

Pakistan, Palestinian

Territories, Panama, Papua

New Guinea, Paraguay,

Peru, Philippines, Pitcairn

Islands, Poland, Portugal,

Qatar, Réunion, Romania,

Russia, Rwanda, Samoa,

San Marino, São Tomé &

Príncipe, Saudi Arabia,

Senegal, Serbia,

Seychelles, Sierra Leone,

Singapore, Sint Maarten,

Slovakia, Slovenia,

Solomon Islands, Somalia,

South Africa, South

Georgia & South Sandwich

Islands, South Korea,

South Sudan, Spain, Sri

Lanka, St. Barthélemy, St.

Helena, St. Kitts & Nevis,

St. Lucia, St. Martin, St.

Pierre & Miquelon, St.

Vincent & Grenadines,

Sudan, Suriname, Svalbard

& Jan Mayen, Sweden,

Switzerland

China

Air Shipping

10-15 Days

$120

Tajikistan, Tanzania,

Thailand, Timor-Leste,

Togo, Tokelau, Tonga,

Trinidad & Tobago, Tristan

da Cunha, Tunisia, Turkey,

Turkmenistan, Turks &

Caicos Islands, Tuvalu,

U.S. Outlying Islands,

Uganda, Ukraine, United

Arab Emirates, , Uruguay,

Uzbekistan, Vanuatu,

Vatican City, Venezuela,

Vietnam, Wallis & Futuna,

Western Sahara, Yemen,

Zambia, Zimbabwe

China

Air Shipping

10-15 Days

$120

Note: Upper informations are for in stock paddle board need another 1-3 business days for warehouse processing; Pre-order paddle board need another 20-25 business days for production

 

 

Supzoom accesseries

Countries and Regions

Warehouse

Shipping Method

Shipping Time (Business Day)

Shipping Cost

United States(49 of 62 states)

China/US/CA

Air Shipping

2-5 Days

$33

United States（Alaska & Hawaii）

China/US/CA

Air Shipping

10-25 Days

$38

United States (11 of 62 states:

American Samoa/Micronesia/

Guam/Marshall Islands/Northern

Mariana Islands/Palau/Puerto

Rico/U.S. Virgin Islands/Armed

Forces Americas/Armed Forces

Europe/ Armed Forces Pacific)

/

No Service

/

Out of region

Canada(11 of 13 provinces)

China/US/CA

Air Shipping

2-7 Days

$33

Canada (2 of 13 provinces:

Northwest Territories/Prince

Edward Island )

/

No Service

/

Out of region

Australia

China

Air Shipping

10-12 Days

$35

New Zealand

China

Air Shipping

10-12 Days

$35

New Zealand(Chatham Islands)

/

No Service

/

Out of region

United Kingdom

China

Air Shipping

3-5 Days

Free Shipping

Afghanistan, Åland Islands,

Albania, Algeria, Andorra,

Angola, Anguilla, Antigua &

Barbuda, Argentina, Armenia,

Aruba, Ascension Island, Austria,

Azerbaijan, Bahamas, Bahrain,

Bangladesh, Barbados, Belarus,

Belgium, Belize, Benin,

Bermuda, Bhutan, Bolivia,

Bosnia & Herzegovina,

Botswana, Brazil, British Indian

Ocean Territory, British Virgin

Islands, Brunei, Bulgaria,

Burkina Faso, Burundi

China

Air Shipping

10-15 Days

$50

Cambodia, Cameroon, Cape

Verde, Caribbean Netherlands,

Cayman Islands, Central African

Republic, Chad, Chile,

Christmas Island, Cocos

(Keeling) Islands, Colombia,

Comoros, Congo - Brazzaville,

Congo - Kinshasa, Cook Islands,

Costa Rica, Croatia, Curaçao,

Cyprus, Czechia, Côte d’Ivoire,

Denmark, Djibouti, Dominica,

Dominican Republic, Ecuador,

Egypt, El Salvador, Equatorial

Guinea, Eritrea, Estonia,

Eswatini, Ethiopia, Falkland

Islands, Faroe Islands, Fiji,

Finland, France, French Guiana,

French Polynesia, French

Southern Territories

China

Air Shipping

10-15 Days

$50

Gabon, Gambia, Georgia,

Germany, Ghana, Gibraltar,

Greece, Greenland, Grenada,

Guadeloupe, Guatemala,

Guernsey, Guinea, Guinea-

Bissau, Guyana, Haiti,

Honduras, Hong Kong SAR,

Hungary, Iceland, India,

Indonesia, Iraq, Ireland, Isle of

Man, Israel, Italy, Jamaica,

Japan, Jersey, Jordan,

Kazakhstan, Kenya, Kiribati,

Kosovo, Kuwait, Kyrgyzstan,

Laos, Latvia, Lebanon, Lesotho,

Liberia, Libya, Liechtenstein,

Lithuania, Luxembourg

China

Air Shipping

10-15 Days

$50

Macao SAR, Madagascar,

Malawi, Malaysia, Maldives,

Mali, Malta, Martinique,

Mauritania, Mauritius, Mayotte,

Mexico, Moldova, Monaco,

Mongolia, Montenegro,

Montserrat, Morocco,

Mozambique, Myanmar (Burma),

Namibia, Nauru, Nepal,

Netherlands, New Caledonia,  

Nicaragua, Niger, Nigeria, Niue,

Norfolk Island, North Macedonia,

Norway, Oman

China

Air Shipping

10-15 Days

$50

Pakistan, Palestinian Territories,

Panama, Papua New Guinea,

Paraguay, Peru, Philippines,

Pitcairn Islands, Poland,

Portugal, Qatar, Réunion,

Romania, Russia, Rwanda,

Samoa, San Marino, São Tomé

& Príncipe, Saudi Arabia,

Senegal, Serbia, Seychelles,

Sierra Leone, Singapore, Sint

Maarten, Slovakia, Slovenia,

Solomon Islands, Somalia,

South Africa, South Georgia &

South Sandwich Islands, South

Korea, South Sudan, Spain, Sri

Lanka, St. Barthélemy, St.

Helena, St. Kitts & Nevis, St.

Lucia, St. Martin, St. Pierre &

Miquelon, St. Vincent &

Grenadines, Sudan, Suriname,

Svalbard & Jan Mayen, Sweden,

Switzerland

China

Air Shipping

10-15 Days

$50

Tajikistan, Tanzania, Thailand,

Timor-Leste, Togo, Tokelau,

Tonga, Trinidad & Tobago,

Tristan da Cunha, Tunisia,

Turkey, Turkmenistan, Turks &

Caicos Islands, Tuvalu, U.S.

Outlying Islands, Uganda,

Ukraine, United Arab Emirates, ,

Uruguay, Uzbekistan, Vanuatu,

Vatican City, Venezuela,

Vietnam, Wallis & Futuna,

Western Sahara, Yemen,

Zambia, Zimbabwe

China

Air Shipping

10-15 Days

$50

Note: Upper informations for Accesseries need another 1-3 business days for warehouse processing; 

 


*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.

#03 HOW MUCH DOES SHIPPING COST?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

#04 ARE THERE ANY ADDITIONAL FEES INVOLVED IN SHIPPING?

• Stock orders: Generally, no additional taxes will be incurred.
• Pre-orders: This international order, your destination country may charge customs duty. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information or contact us, we will help you. Duties and taxes are borne by the customer.

#05 WHAT SHIPPING METHODS DO YOU OFFER?

Currently, we cooperate with FedEx，DHL, UPS, TOLL and Post Office to ship our orders.

 

#06 CAN I CHANGE MY SHIPPING ADDRESS?

You can only change the shipping address while your order is still in production. Please support center or email us. Or you can send your correct shipping address to . Our representatives will correct your shipping address and send you a confirmation email as soon as possible. Once your order has been shipped, the order can’t be cancelled and we cannot change the delivery address nor delivery options.

We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by info@sup-zoom.com

After your message is sent, we will get back to you within 24 hours.

🇨🇦 Canada Office

・Phone: 6042435337

🇺🇸 U.S.A Office

・Phone: (408)705-4409
・Address : 1520 South Mary Ave Sunnyvale, CA, 94087, USA  

🇳🇿 New Zealand Office

・Phone:+64 22 605 2882
・Address :47 Patiki Road, Avondale, Auckland, New Zealand

🇨🇳 China Office

・Phone:+86 57185333051/+86 57187334332

If you have not received a response in that time, please check your spam mailbox or contact us again.