#01 WHERE IS YOUR WAREHOUSE?
We have warehouses in the U.S. and Canada to provide localized shipping and after-sales service.(Oakville, ON, Canada; Richmond, BC, Canada; Richmond Hill, ON, Canada and Rancho Cucamonga, CA, USA.)，We shipping to anywhere in Canada and the US，Excluded:
(American Samoa/ Micronesia/Guam/Marshall Islands/Northern Mariana Islands/Palau/Puerto Rico /U.S. Virgin Islands/Armed Forces Americas/Armed Forces Europe/ Armed Forces Pacific) (Northwest Territories/PrinceEdward Island)
Orders from other regions will be shipped from China warehouse.
02# HOW LONG IS THE DELIVERY TIME?
• Stock orders: Delivery Time = Warehouse Processing Time (within 1-3 business days)+ Shipping Time
• Pre-orders: Delivery Time = Production time (within 15-20 business days)+ shipping time
*Check the form for shipping times，Business days are Monday-Friday, excluding public holidays.
Supzoom inflatalbe paddle board |
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|
Countries and Regions |
Warehouse |
Shipping Method |
Shipping Time (Business Day) |
Shipping Cost |
|
United States(49 of 62 states) |
China/CA/US |
Standard Shipping |
3-7 Days |
Free Shipping |
|
United States（Alaska & Hawaii） |
China/CA/US |
Standard Shipping |
10-20 Days |
$80 |
|
United States (11 of 62 states: American Samoa/ Micronesia/Guam/Marshall Islands/Northern Mariana Islands/Palau/Puerto Rico /U.S. Virgin Islands/Armed Forces Americas/Armed Forces Europe/ Armed Forces Pacific) |
/ |
No Service |
/ |
Out of region |
|
Canada(11 of 13 provinces) |
China/CA/US |
Standard Shipping |
3-7 Days |
Free Shipping |
|
Canada (2 of 13 provinces: Northwest Territories/Prince Edward Island ) |
/ |
No Service |
/ |
Out of region |
|
Australia |
China |
Standard Shipping |
7-10 Days |
Free Shipping |
|
New Zealand |
China |
Standard Shipping |
7-10 Days |
Free Shipping |
|
New Zealand(Chatham Islands) |
/ |
No Service |
/ |
Out of region |
|
United Kingdom |
China |
Standard Shipping |
3-7 Days |
Free Shipping |
|
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi |
China |
Standard Shipping |
7-15 Days |
$120 |
|
Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories |
China |
Standard Shipping |
7-15 Days |
$120 |
|
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg |
China |
Standard Shipping |
7-15 Days |
$120 |
|
Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman |
China |
Standard Shipping |
7-15 Days |
$120 |
|
Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland |
China |
Standard Shipping |
7-15 Days |
$120 |
|
Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, , Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe |
China |
Standard Shipping |
7-15 Days |
$120 |
|
Note: Upper informations are for in stock paddle board need another 1-3 business days for warehouse processing; Pre-order paddle board need another 15-20 business days for production |
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Supzoom accesseries |
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|
Countries and Regions |
Warehouse |
Shipping Method |
Shipping Time (Business Day) |
Shipping Cost |
|
United States(49 of 62 states) |
China/US/CA |
Standard Shipping |
3-7 Days |
$33 |
|
United States（Alaska & Hawaii） |
China/US/CA |
Standard Shipping |
10-20 Days |
$38 |
|
United States (11 of 62 states: American Samoa/Micronesia/ Guam/Marshall Islands/Northern Mariana Islands/Palau/Puerto Rico/U.S. Virgin Islands/Armed Forces Americas/Armed Forces Europe/ Armed Forces Pacific) |
/ |
No Service |
/ |
Out of region |
|
Canada(11 of 13 provinces) |
China/US/CA |
Standard Shipping |
3-7 Days |
$33 |
|
Canada (2 of 13 provinces: Northwest Territories/Prince Edward Island ) |
/ |
No Service |
/ |
Out of region |
|
Australia |
China |
Standard Shipping |
7-10 Days |
$35 |
|
New Zealand |
China |
Standard Shipping |
7-10 Days |
$35 |
|
New Zealand(Chatham Islands) |
/ |
No Service |
/ |
Out of region |
|
United Kingdom |
China |
Standard Shipping |
3-7 Days |
Free Shipping |
|
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi |
China |
Standard Shipping |
7-15 Days |
$50 |
|
Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories |
China |
Standard Shipping |
7-15 Days |
$50 |
|
Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea- Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg |
China |
Standard Shipping |
7-15 Days |
$50 |
|
Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman |
China |
Standard Shipping |
7-15 Days |
$50 |
|
Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland |
China |
Standard Shipping |
7-15 Days |
$50 |
|
Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, , Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe |
China |
Standard Shipping |
7-15 Days |
$50 |
|
Note: Upper informations for Accesseries need another 1-3 business days for warehouse processing; |
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*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
#03 ARE THERE ANY ADDITIONAL FEES INVOLVED IN SHIPPING?
The price included shipping fee and the tax, Generally, no additional taxes will be incurred.
#04 WHAT SHIPPING METHODS DO YOU OFFER?
Currently, we cooperate with DHL，UPS ，FedEx and Post Office to ship our orders.
#05 CAN I CHANGE MY SHIPPING ADDRESS?
You can only change the shipping address while your order is still in production. Please support center or email us. Or you can send your correct shipping address to . Our representatives will correct your shipping address and send you a confirmation email as soon as possible. Once your order has been shipped, the order can’t be cancelled and we cannot change the delivery address nor delivery options.
*Due to the immense popularity of Supzoom's product, it can happen that they are sold in pre-order. By pre-ordering,Our representatives will Schedule production and send you the email as soon as possible.The pre-sale orders after production arrangements cannot be cancelled.
We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by info@sup-zoom.com
After your message is sent, we will get back to you within 24 hours.
🇨🇦 Canada Office
・Phone: 6042435337
🇺🇸 U.S.A Office
・Email: info@sup-zoom.com
・Address : 1520 South Mary Ave Sunnyvale, CA, 94087, USA
🇳🇿 New Zealand Office
・Phone:+64 22 605 2882
・Address :47 Patiki Road, Avondale, Auckland, New Zealand
🇨🇳 China Office
・Phone:+86 57185333051/+86 57187334332
If you have not received a response in that time, please check your spam mailbox or contact us again.