Returns Policy

Welcome to our Return Policy Page, sup-zoom.com chooses products to sell based on our excellent designs and proven reliability. Therefore, the quality is guaranteed.

We check all of your orders during the packing stage to make sure that the right accessories are included.  We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

Please contact customer service representative info@sup-zoom.com as soon as possible if the product gets damaged or is faulty upon delivery . We will arrange your request for exchange or refund after the faulty confirmation.

• All of our products are carefully packaged and shipped. We do everything we can to ensure your order will arrive in perfect condition. In rare occasions, outside of our control, an item may show up with damage incurred while in transit.Please let us know within 48 hours if it was damaged in transit.Please ensure the product is unused and head back to the designated address after obtain authorization for return(The specific return location will be notified by email).

• Supzoom provides a 30-Day Satisfaction Guarantee.All products that are new with the original packaging in unopened condition can be returned within 30 days starting from the date you received. And then the refund will be returned the same way.

*All items must be unused with original packaging intact, in the condition as when you received it.

*There is No restocking fee for unwrapped package, and we will charge 10% of the price as restocking fee for opened item.

*All returns are inspected upon arrival at our distribution center.  If the product is found to be in poor condition, or if any originally included parts or accessories are damaged or in poor condition, this may reduce the amount of your refund. If items are missing, the retail cost of that item will be deducted from your refund amount.

* Please note that you will be responsible for shipping costs of any returned items.

• All product returns require a obtain authorization for return. You may obtain authorization for returnby contacting info@sup-zoom.com Customer Service with the subject 'Returns' and include your order number, name and the reason for the return. The mailing address will be submitted in the form of mail Later provided.

• When the returned item is received and inspected, you'll receive a confirmation email, notifying about the status of the refund.

• If the refund is approved, You should expect to receive your refund within 3-5 working days, however, in many cases you will receive a refund more quickly (bank dependent).

We will respond quickly with instructions for how to return items from your order.

If you have any questions or suggestions, please feel free to contact us by info@sup-zoom.com

After your message is sent, we will get back to you within 24 hours.

🇨🇦 Canada Office

・Phone: 6042435337

🇺🇸 U.S.A Office

・Email: info@sup-zoom.com
・Address : 1520 South Mary Ave Sunnyvale, CA, 94087, USA  

🇳🇿 New Zealand Office

・Phone:+64 22 605 2882
・Address :47 Patiki Road, Avondale, Auckland, New Zealand

🇨🇳 China Office

・Phone:+86 57185333051/+86 57187334332

If you have not received a response in that time, please check your spam mailbox or contact us again.