#01 WHERE IS YOUR WAREHOUSE?
We have warehouses in the U.S. and Canada to provide localized shipping and after-sales service.
Oakville, Canada/Vancouver, Canada/California, U.S
Orders from other regions will be shipped from China warehouse.
#02 HOW LONG IS THE DELIVERY TIME?
• Stock orders: Delivery Time = Warehouse Processing Time (within 1-3 business days)+ Shipping Time
• Pre-orders: Delivery Time = Production time (within 15-20 business days)+ shipping time
*Shipping Time Usually takes 5-7 days，Click on the Shipping time to check specific shipping time,Business days are Monday-Friday, excluding public holidays.
*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
#03 WHAT SHIPPING METHODS DO YOU OFFER?
• Currently, we cooperate with DHL，UPS ，FedEx and Post Office to ship our orders.
#04 ARE THERE ANY ADDITIONAL FEES INVOLVED IN SHIPPING?
• Stock orders: Generally, no additional taxes will be incurred.
• Pre-orders: This international order, your destination country may charge customs duty. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information or contact us, we will help you. Duties and taxes are borne by the customer.
*For fast delivery, double check to ensure the shipping address is correct when ordering.
*Due to the COVID-19 pandemic, shipping may be delayed and only standard shipping is available.For more details, check out our Shipping page.