How To Order

How do I place an order?

To place your order: 
1.Add the desired item and quantity to your shopping bag. 
2.Click the shopping bag icon. 
3.Review your order and click Checkout. 
4.Sign in or Register. 
5. Confirm your shipping details and payment method, click Place Order. 

How can I track my order status?

Please Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner. Click on ‘View Details’ to check your order status. You can choose to support center or email us to get information on your order. 

Can I cancel my order?

Yes, you can always cancel your order before it is shipped. 
1. If the order is unpaid, it will be canceled automatically after 5 days. 
2. If the order is paid, please login to My Orders, select the order you need help with, and request cancellation. Our customer service will help and apply a refund.
3. Once the order has been shipped, it can no longer be cancelled.

*Due to the immense popularity of Supzoom's product, it can happen that they are sold in pre-order. By pre-ordering,Our representatives will Schedule production and send you the email as soon as possible.The pre-sale orders after production arrangements cannot be cancelled.

We are committed to providing our customers with better service. If you have any questions or suggestions, please feel free to contact us by

After your message is sent, we will get back to you within 24 hours.

🇨🇦 Canada Office

・Phone: 6042435337

🇺🇸 U.S.A Office


・Address : 1520 South Mary Ave Sunnyvale, CA, 94087, USA  

🇳🇿 New Zealand Office

・Phone:+64 22 605 2882

・Address :47 Patiki Road, Avondale, Auckland, New Zealand

🇨🇳 China Office

・Phone:+86 57185333051/+86 57187334332

If you have not received a response in that time, please check your spam mailbox or contact us again.